SYNTHETIX

Privacy Policy

Last Updated: May 19, 2026

Macro photography of a sleek metallic computer server with glowing blue status lights

1. Data Controller Identification

The data controller responsible for the processing of your personal information is Synthetix Education Group LLC, a registered legal entity in the United States (Registration Number: C4589210). Our primary administrative headquarters are located at 888 Brannan St, 4th Floor, San Francisco, CA 94103, USA. For all matters concerning data protection, privacy rights, or the handling of personal information, you may contact our designated Data Protection Officer via email at [email protected] or through traditional postal correspondence to our San Francisco address.

2. Categories of Information Collected

In the course of providing our educational services and operating our digital campus, Synthetix Education Group LLC collects and processes several categories of personal data. These include:

  • Personal Identification Data: Full name, professional title, and date of birth (where required for certification verification).
  • Contact Information: Email addresses, phone numbers, and physical mailing addresses provided during enrollment or inquiry.
  • Educational & Professional Records: Current role, years of experience, portfolio links, and academic performance metrics within our programs.
  • Financial Information: Billing addresses and payment method details processed through our secure, PCI-compliant third-party providers. We do not store full credit card numbers on our internal servers.
  • Technical Usage Data: IP addresses, browser types, and device identifiers collected through our digital lab platform.
  • AI-Tool Usage Metrics: Patterns of interaction with our proprietary and third-party AI-pairing tools, including prompt history and generation frequency, used for curriculum optimization and student progress tracking.

3. Legal Basis for Processing

We process your personal information under the following legal frameworks as defined by relevant data protection regulations (GDPR and CCPA):

  • Contractual Obligation: Processing required to fulfill our educational agreement with you, including course delivery, certification issuance, and student support.
  • Legitimate Interest: Processing necessary for the security and optimization of our digital lab, fraud prevention, and the continuous improvement of our AI-augmented curriculum.
  • Explicit Consent: Processing for marketing communications or the collection of non-essential cookies where you have provided clear, affirmative consent.
  • Legal Compliance: Processing required to meet our regulatory obligations as a registered educational institution in the state of California.

4. Data Retention & Security

Synthetix Education Group LLC retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including the maintenance of permanent academic transcripts for our certified graduates. Student records are generally retained for a period of seven years following the completion or termination of their program, in accordance with California educational regulatory standards.

We implement robust technical and organizational security measures to protect your data. This includes end-to-end encryption for all data in transit, multi-factor authentication for administrative access, and regular security audits of our digital lab infrastructure. Despite these measures, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute protection against all potential threats.

5. Third-Party Data Sharing

We do not sell your personal data to third parties for marketing purposes. However, we may share information with trusted service providers who assist in our operations:

  • AI Platform Providers: Anonymous usage data may be shared with providers such as OpenAI or Anthropic to facilitate institutional access to their generative models.
  • Educational Infrastructure: Learning management systems and digital portfolio hosting services.
  • Payment Processors: Secure financial transaction handling.
  • Analytical Services: Aggregated, non-identifying technical data used to monitor site performance and user engagement.

6. Cookie Policy & Management

Our website utilizes several types of cookies to enhance your experience:

  • Essential Cookies: Required for the basic functionality of our digital campus and student portal.
  • Analytics Cookies: Help us understand how students interact with our course materials.
  • Preference Cookies: Remember your settings, such as language and theme preferences in the digital lab.

You can manage your cookie preferences at any time through your browser settings. Declining certain cookies may impact the functionality of our educational platform.

7. Your Rights & How to Exercise Them

Under modern data protection laws, you have specific rights regarding your personal information:

  • Right of Access: You may request a copy of all personal data we hold about you.
  • Right to Rectification: You may correct inaccurate or incomplete information.
  • Right to Erasure ('Right to be Forgotten'): You may request the deletion of your personal data, subject to our legal retention requirements for academic transcripts.
  • Right to Object: You may object to the processing of your data for specific purposes, such as marketing.
  • Right to Data Portability: You may request your data in a structured, commonly used digital format.

To exercise any of these rights, please submit a formal request to [email protected]. We will respond to all verified requests within 30 calendar days. If you believe your data rights have been violated, you have the right to lodge a complaint with a supervisory authority, such as the California Privacy Protection Agency or a relevant European Data Protection Authority.